Privacy Policy

At The Satori Space, we are committed to protecting information which identifies and relates to our users or other individuals (personal information) and complying with the Information Technology Act, 2000 with all its amendments and other relevant laws. We value the relationship with our client the most and our commitment to our clients defines our success. 
 If you choose to use our services, you must consent to its collection and use in its current form.

Disclaimer

This online platform www.thesatorispace.com (the “Website”) is owned and operated by Ms. Rakshita Madan (sole proprietor) of The Satori Space. 

This page informs visitors about our policies regarding the collection, use, and disclosure of personal information collected for the purposes of providing and enhancing the service. We will not use or disclose your personal information except as specified in this Privacy Statement.

“Personal Information” as per Section 3 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2013, for the purpose of this Privacy Policy is defined as such personal information which consists of information relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental condition; sexual orientation; medical records and history; biometric information; any detail relating to the above clauses provided to body corporate for providing services; and any of the information received under above clauses by body corporate for processing, store or processed under lawful contract or otherwise.

This Privacy Policy governs the manner in which The Satori Space collects, uses, and maintains information collected from the Users. This Privacy Policy applies to this website and to the other services offered by The Satori Space.

In case of usage of this website and its services, it is presumed that the user has read carefully the Privacy Policy and has authorised The Satori Space to access user information as required.

The person to whom the Privacy Policy applies:

Users, advisors, members, visitors, be it mere surfers and/or registered users of our website and Services, service providers, enquirers, direct and/or indirect beneficiaries, etc. (For the sake of brevity, hereinafter referred to as “You”).

Governing Law and Jurisdiction

This Privacy Policy is governed as per Rule 3 (1) (a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Rule 4 of the (Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal data or Information) Rules, 2011 framed under the Information Technology Act, 2000 (as amended from time to time). 

The issues or disputes arising out of this Privacy Policy, if not resolved by the Grievance Redressal Officer, shall be subject to, or governed by, the Arbitration and Reconciliation Act, 1996, and the same shall be subject to the jurisdiction of the City of Ghaziabad, U.P. 

How this Privacy Policy works:

This privacy policy is intended to explain our privacy practices and covers the following areas:

• Information we may collect about you
• Why we may collect information about you
• How we may use your personal information
• Extent of liability
• Newsletters
• Consent and Withdrawal of Consent
• Log Data
• Service Providers
• Retention of Personal Information
• Disclosures
• Security
• Changes to our Privacy Policy
• Links to other sites
• Cookies
• Grievance Redressal

 

1. Information we may collect about you
   
   We may collect and process the following personal information about you:

1. We collect your email address / mobile number upon subscription to our services or at the time of registration;
2. You share the information by uploading the required files;
3. To register, you must submit your name, address, contact information, email address, and a password; this information is gathered for personal identification (“User Credentials”) in order to provide required services;
4. You may share your personal information in order to receive professional services such as Psychological Consultancy. 
5. If you contact us, we may preserve a record of such communication through email and our live chat services.
6. Your IP address and domain name, browser version and operating system, traffic statistics, location data, web logs and other communication data, and the resources that you access.

2. Why we collect information about you?
   
   We may process personal information in some or all the following ways for certain legitimate or lawful purposes:

1. to strengthen our network and information systems security
2. identifying and preventing online fraud and cyber-crime
3. to keep our financial ledgers and records
4. to display ads on sites across the internet 
5. in order to change, personalise, or otherwise enhance our services/communications
6. must conform with the laws now in effect in India, guidelines, court rulings, and regulatory body requirements;
7. to defend or to assert;
8. to correspond with users, psychologists, and people you might communicate with for help to assist in counselling;
9. to fulfil a legal requirement;
10. to safeguard your essential interests or the interests of others
11. for objectives of training and quality control;
12. Know Your Customer/User (KYC) compliance;
13. to perform a contract with you or to take steps toward forming a contract; and
14. for the fulfilment of a public duty or in the exercise of governmental authority
15. to help customize offers and tools to your particular interests and needs for the purpose of offering our services efficiently.

3. How we may use your personal information?
   
   We may use your personal information for the following ways:

1. to decide whether or not to offer psychological and/or related services; 
2. to monitor conversations and transactions to maintain service quality, compliance with protocols, to combat fraud, and to assure compliance with the Information Technology Act, 2000;
3. to identify you and do any identity checks required at any given time by applicable law and best practice;
4. to recover any payments due to us;
5. to create and manage online advertisement through qualified third-party vendors 
6. to examine it in order to comprehend the service we offer and enhance our business;
7. to manage our infrastructure and commercial operations while adhering to our internal standards and procedures;
8. to inform you of modifications to our service;
9. for marketing services via postal mail, email, SMS, telephone, and third-party platforms. 
10. for objectives of training and quality control;
    
    We will never share your personal data where these interests are overridden by your interests.

4. Extent of liability

1. The Satori Space values your personal information and privacy. However, notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for any loss, damage, or misuse of Your Personal Information.
2. The Satori Space is not responsible for liabilities arising out of computer hacking, system hacking, unauthorised access to computer data and storage devices, computer crashes, breach of security and encryption, or for any actions of any third parties that may receive your Personal Information.

5. Consent and Withdrawal of Consent
   
   Your consent to our processing of your personal information for certain purposes may be required to comply with the Information Technology Act 2000, including all amendments, and other pertinent laws currently in effect in India; and on such points, where required by law, we will request your consent. The moment you visit our website and use the services, you will be deemed to have agreed to The Satori Space's privacy policies.

6. Log Data
   
   We want to inform you that whenever you use our service, in a case of an error in the website, we collect data and information (through third party products) on your phone called log data. This log data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing my service, the time and date of your use of the service, and other statistics.

8. Service Providers
   
   We may employ and re-engage third-party companies and individuals due to the following reasons:

1. To facilitate our service;
2. To perform ancillary services; 
3. To assist us in analysing how our service is used;
   
   We want to inform users of this service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose at any cost, under any circumstances. 

9. Retention of your personal information
   
   We will retain your personal information as long as it is reasonably necessary to fulfil our service provider obligations. We adhere to a data retention policy for all data under our care. We will ensure that your personal information is securely deleted when it is no longer required. 

1. However, we may share your Personal Information, with government agencies or law enforcing agencies or our regulators as mandated under law to obtain information including sensitive Personal Information or Personal Information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences, or to protect the interests of our company and/or any particular User(s), but we will do so only under proper authority and wherever possible. Therefore, you authorise us to disclose Your Personal Information in such cases. Notwithstanding anything contained in this Privacy Policy, any Sensitive Personal Information or Personal Information shall be disclosed to any third party by an order under the law for the time being in force.

10. Disclosures
    
    Under no circumstances, The Satori Space will sell, distribute, trade, lease or rent Your Personal Information to anyone, for any reason(s). The Satori Space have been selected in accordance with our strict security policies and practices and is bound by confidentiality obligations. Our employees are subject to stern disciplinary action, including termination, civil liability, and criminal prosecution, if they fail to meet any such confidential obligations, as stated.

1. We and our group companies and affiliates will share / sell some or all Your Personal Information with another business entity should we plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. In case of occurrence of such a transaction, then the other business entity (or the new combined entity) will be required to comply with the terms agreed under this Privacy Policy with respect to Your Personal Information.

11. Security
    
    The Satori Space values your Personal Information including other related information from loss, misuse, or unauthorized alteration by using industry recognized security safeguards, coupled with carefully developed security procedures and practices. We also maintain electronic and procedural safeguards of all information and use internal resources to review its security procedures. Whenever it is required, we tend to transmit sensitive information, such as suicidal tendencies or other personal information, it is supported by encryption of all the information transmitted to us. We work to protect the security of your information as per the International Standard ISO/IEC 27001:2013 on “Information Technology Security Techniques Information Security Management System-Requirements”

1. We highly regard your trust in providing us your personal information; thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

12. Changes to our Privacy Policy
    
    We may change the content of our website or services without notice, and consequently our privacy policy may change at any time in the future. We therefore encourage you to read the Privacy Policy every time you wish to avail our services and know about how we are using personal information.

13. Links to other sites
    
    Please read this privacy policy carefully. It describes how we use your personal information and your rights under the Information Technology Act of 2000 and all subsequent amendments. This website may contain links to websites operated by third parties. If you click on a link to one of these third-party websites, please be aware that they have their own privacy policies and that we are not responsible or liable for their policies or the way they handle your personal information. We want you to know what information we collect and how we use it to provide you with our services, enhance your financial life, run our business, and make our services more efficient and useful.

14. Cookies
    
    Cookies are files with a small amount of data that are commonly used as anonymous unique. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory. This service does not use these “cookies” explicitly. However, the app may use third party vendors that use “cookies” to collect information for the purpose of serving ads based on your past visit to our website or use of our app. Alternatively, you may choose to opt out of such use of cookies by visiting third party vendors website.

15. Grievance Redressal
    
    In case of any query or any issue with respect to the services provided and this privacy policy, you may contact our Grievance Redressal Officer for resolution.

1. You can write your issues or queries at arushishukla@thesatorispace.com. We shall ensure acknowledgment and quick resolution to your queries within the prescribed timeline.